

I found many entries stating that the connection changed to “……CONGESTED with PCOIP_DISCONNECT_CAUSE_NONE”. You’ll find the logs saved in the %LOCALAPPDATA%\Amazon Web Services\Amazon WorkSpaces\logs directory.Īfter enabling advanced logging and attempting to launch my WorkSpace, the surprises continued. It’s easy enough to do, simply open a command prompt, and launch the WorkSpaces client with the -l3 flag ( workspaces.exe -l3). To get more insight into what is going on with the WorkSpaces client, I decided to enable advanced logging. Well, I can assure you that I thought I had my problem fixed! My WorkSpace was looking good from an AWS console perspective and now my WorkSpaces client network icon was green! I had an available WorkSpace and network connectivity to it, yet I was still unable to connect?!?! What’s going on now? Tip #1: Check the WorkSpaces network icon to ensure the required network connectivity to AWS WorkSpaces is established. Turns out a recent update to the AV/Security Suite application on my laptop was the reason behind the issue. The issue manifested itself only on a specific laptop when it was connected to my wireless network. Furthermore, the UDP connectivity test passed when I connected my laptop to a wired ethernet connection.

To save us some time, I launched the WorkSpaces client on other computers and had no network issues. In my recent case and much to my surprise, my WorkSpaces network icon was red and upon clicking the network icon for more information, I saw that though my laptop was on the network, had internet connectivity, and could even communicate to the WorkSpaces service using HTTPS, I could NOT connect to WorkSpaces over UDP Port 4172 This provides you with a method to quickly identify the state of your connectivity to the AWS WorkSpaces service. If any of the network tests fail, the icon will be red as shown below. If all tested connections are active and available, then the network icon will be green.

WorkSpaces eliminates the need to procure and deploy hardware or install the complex or required software. Reading Time: 5 minutes Amazon WorkSpacesĪmazon WorkSpaces enables you to provision virtual, cloud-based Windows or Linux desktops for your users and that is called WorkSpaces.
